Refund policy

Replacements are offered in the event that an item has arrived broken or unserviceable. Please provide photo documentation in an email to KFScentsllc@gmail.com. Once noted and approved, the item will be replaced free of charge.
In the event that a customer is dissatisfied with the item quality and/or an item has arrived broken and the customer does not wish to receive a replacement, a refund will be credited back to the original form of payment used to purchase the item.
Item quality issues do not include minor, cosmetic, wax imperfections.
Sale items are final and will not be refunded.
I do not accept exchanges or returns.
I will ensure that orders are packaged properly and there is no damage before shipping. For detailed information regarding shipping, please see our Shipping Policy.
Refunds and replacements will NOT apply to:

Packages that have been dropped off and left outdoors for long periods of time causing wax to melt or damage to packages.
A package that has been dropped off to a location and has been abandoned/not picked up at all and is returned to me.
A package that has been stolen.

All customers will receive tracking information for their orders. Please be mindful of tracking and aware of delivery dates.